Problem Solving & Decision Making
Develops critical thinking skills to solve problems, make decisions, and manage risk across all roles. It provides a proven, practical process that complements existing improvement initiatives. Choose classic PSDM or simulation-based PSDMxp for a tailored, hands-on experience.Learn More Here
Decision Making for Leaders
Teaches a practical, structured approach to making confident, unbiased decisions aligned with business goals. This one-day workshop builds skills to evaluate options objectively and drive clarity across teams. Backed by decades of decision science expertise.Learn More Here
Analytic Troubleshooting
Teaches frontline teams a structured, root-cause approach to quickly solve operational problems and prevent recurrence. By removing guesswork, it reduces downtime, lowers costs, and supports programs like Lean and Six Sigma. This technology-agnostic method is a foundational skill for manufacturing and quality teams.Learn More Here
Root Cause Analysis (RCA)
Training teaches a proven method to identify true causes and prevent recurring problems. It helps teams quickly move from issues to solutions, cutting downtime and costs. Ideal for engineers and analysts focused on effective problem resolution and continuous improvement.Learn More Here
Project Management
Equips leaders with the skills to deliver real, measurable results—not just complete checklists. This workshop combines a proven project management methodology with KT’s Clear Thinking to help you define, plan, and execute projects with confidence. Ideal for any industry or project size, it prepares teams to stay on track, manage risks, and achieve goals on time and on budget.Learn More Here
Foundations of Troubleshooting
Teaches KT’s core problem-solving process for ITSM and customer support. Participants learn to clarify, prioritize, and resolve issues quickly, improving escalation and resolution. Ideal for frontline support and help desk analysts building essential troubleshooting skills.Learn More Here
Major Incident Management
Trains IT teams to handle critical incidents quickly and confidently using a proven ITIL®-recognized method. It focuses on prioritizing actions, managing risk, and clear communication for faster service restoration. Ideal for incident managers and support staff seeking consistent, efficient incident response.Learn More Here
Problem Management
Trains IT teams in an ITIL®-recognized method to quickly resolve and prevent incidents. It builds skills to cut resolution time, avoid guesswork, and communicate clearly under pressure. Ideal for service desks and problem managers seeking consistent, root cause-focused troubleshooting.Learn More Here
KT Facilitator
Trains leaders to guide teams through major incidents with calm, structure, and focus. Participants learn to manage group dynamics and drive resolution under pressure. Ideal for those handling incident response and technical escalations. Learn More Here
KT Coach
Equips technical leaders to sustain problem-solving behaviors that boost performance. Using KT’s ORCA framework, participants learn to observe, analyze, and provide targeted feedback. Ideal for those leading change and embedding KT methods in technical teams.Learn More Here
Train-the-Trainer (Leadership Development Institute)
Prepares internal leaders to deliver KT workshops and build lasting skills across the organization. Participants deepen their KT expertise and learn to teach, coach, and embed critical thinking. Candidates must have completed the KT workshop they plan to lead.Learn More Here
e-Learning
Kepner-Tregoe’s e-learning courses offer flexible, self-paced options for building foundational skills in problem solving, decision making, and risk management. Whether you’re just getting started or refreshing prior training, these short courses help you understand and apply KT’s proven methods like Situation Appraisal, Problem Analysis, Decision Analysis, and Potential Problem Analysis. The Intro Course Pack offers a high-level overview of KT’s core tools, while individual courses provide focused learning in each method. For those overwhelmed by complex challenges, the Problem Solving Ecosystem course helps you choose the right tools —like 5 Whys, Fishbones, Six Sigma, and KT’s own approaches—based on the problem at hand. These courses are ideal for busy professionals who need flexible learning without the time or cost of a full workshop.Explore e-Learning
  • Problem Solving Ecosystem
  • The Intro Course Pack
  • Intro to Situation Appraisal
  • Intro to Problem Analysis
  • Intro to Decision Analysis
  • Intro to Potential Problem Analysis
Refresher Packs
The KT Refresher eLearning Series is designed for those who’ve completed prior training and want to sharpen their skills. The Full Refresher Pack offers 5 hours of self-paced learning across four courses —Problem Analysis, Decision Analysis, Potential Problem Analysis, and Situation Appraisal—through case studies, concept reviews, and knowledge checks. For targeted practice, you can choose from individual 60–90-minute courses: Situation Appraisal Refresher helps you clarify and prioritize complex issues; Problem Analysis Refresher hones your root cause skills; Decision Analysis Refresher sharpens your data- driven decision making; and Potential Problem Analysis Refresher strengthens your ability to manage risk proactively. These refresher packs are the perfect way to rebuild confidence and apply KT thinking on the job.Explore e-Learning
  • Full Refresher Pack
  • Situation Appraisal Refresher Pack
  • Problem Analysis Refresher Pack
  • Decision Analysis Refresher Pack
  • Potential Problem Analysis Refresher Pack