Find the true cause of problems and prevent them from happening again
Talk with an expertKepner-Tregoe’s two-day Root Cause Analysis training provides a proven framework for systematically identifying, investigating, and resolving issues. Drawing on decades of global investigation experience, this practical workshop equips individuals and teams with the skills to uncover root causes, implement effective solutions, and prevent recurrence.
Many organisations don’t struggle because they can’t solve problems.
They struggle because they solve the symptoms instead of the cause.
The result is repeated downtime, recurring defects, escalating costs, and teams that spend more time reacting than improving.Without a structured approach to root cause analysis, organisations often find themselves:
The longer these issues continue, the more they impact performance, productivity, customer outcomes, and profitability.
EXPLORE OUR TRAINING TALK WITH AN EXPERTRoot Cause Analysis helps teams move beyond assumptions and quick fixes to identify what is really driving a problem.
Using Kepner-Tregoe’s proven Problem Analysis methodology, participants learn how to gather facts, test hypotheses, and validate root causes before implementing corrective action.
The result is a team that can:
Because the methodology integrates seamlessly with Lean, Six Sigma, 8D, ITIL, CAPA, and other improvement frameworks, organisations can strengthen existing processes without replacing them.
Learn how to identify whether a problem requires root cause analysis or a different problem-solving approach.
Use structured questioning techniques to accurately define and understand the problem before investigating causes.
Learn how to create and evaluate hypotheses using evidence rather than assumptions or guesswork.
Validate the cause before implementing corrective action, reducing the risk of ineffective solutions.
Assess potential risks and impacts before implementing changes to ensure solutions deliver sustainable results.
By the end of the workshop, participants will be able to:
Participants leave with practical skills they can immediately apply to operational, technical, quality, and service-related challenges.
Root Cause Analysis is designed for professionals responsible for investigating, resolving, and preventing recurring issues.
It’s particularly valuable for:
Whether you’re responsible for quality, production, service delivery, compliance, or operational performance, this workshop provides practical skills that can be applied immediately.
Organisations that adopt the Kepner-Tregoe Root Cause Analysis methodology often achieve significant improvements in quality, efficiency, and operational performance.
Examples include:
These examples demonstrate the value of identifying the true cause of problems before investing time and resources into corrective action.
For more than 60 years, Kepner-Tregoe has helped organisations solve complex problems, improve quality, and strengthen operational performance.
The Kepner-Tregoe Problem Analysis methodology is recognised globally as one of the most effective approaches to root cause analysis. Developed through decades of research and practical application, it provides a structured framework for identifying, analysing, and validating the true cause of problems before solutions are implemented.
Rather than relying on assumptions, opinions, or trial and error, participants learn how to use evidence-based thinking to uncover root causes and make more informed decisions.
Because the methodology integrates seamlessly with Lean, Six Sigma, 8D, ITIL, CAPA, and other improvement programs, organisations can strengthen their existing processes while improving the quality and consistency of investigations.
Today, organisations around the world continue to use Kepner-Tregoe methodologies to improve reliability, reduce recurring issues, and build stronger problem-solving capability.
Explore the Kepner-Tregoe
2 Days
In-person delivery throughout Australia and New Zealand
Led by an experienced Kepner-Tregoe instructor.
1.4 CEUs
SIM is a web based platform with simulated case studies that replace the existing paper based case studies. They provide learning/practice for Situation Appraisal, Problem Analysis and Potential Problem Analysis.
Every organisation faces different challenges.
If you’re unsure whether Root Cause Analysis is the best fit for your team, we’ll help you identify the capabilities that will have the greatest impact and recommend the most suitable learning pathway.
Talk with an expert
Equip your people with a proven methodology for identifying root causes, implementing effective solutions, and preventing recurring issues.
Whether you’re focused on quality improvement, operational reliability, compliance, service delivery, or continuous improvement, Root Cause Analysis provides practical skills that can be applied immediately.
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