Available in person across Australia and New Zealand
Kepner-Tregoe’s flagship three-day workshop equips your people with a practical framework for solving complex problems, making sound decisions, managing risk, and prioritising what matters most.
Problem Solving & Decision Making 3-day Workshop
Solve problems faster, make better decisions, and reduce costly mistakes
Talk with an expert
THE CHALLENGE
The cost of poor problem solving and decision making
When problems aren’t fully understood, people often jump to solutions.
The result is wasted time, recurring issues, unnecessary costs, and frustration for everyone involved.
Teams can find themselves:
- Solving the same problem repeatedly.
- Struggling to prioritise competing issues.
- Making decisions without enough information.
- Spending too much time firefighting.
- Managing risks after they’ve become problems.
- Finding it difficult to justify decisions and actions.
The longer these challenges continue, the greater the impact on productivity, quality, customer outcomes, profitability, and organisational confidence.
EXPLORE OUR TRAINING TALK WITH AN EXPERTTHE CHANGE
Move from firefighting to continuous improvement
When problems keep returning, decisions are difficult to justify, and teams spend their time reacting instead of improving, performance suffers.
The Kepner-Tregoe Problem Solving & Decision Making 3-day workshop gives your organisation or team a practical framework for tackling complex challenges with confidence and consistency.
The result is a team that can:
- Solve problems faster and more effectively.
- Make better decisions under pressure.
- Reduce costly mistakes and rework.
- Identify and manage risks before they escalate.
- Prioritise competing issues with confidence.
- Create a clear rationale behind important decisions.
- Spend less time firefighting and more time improving performance.
Because everyone is using the same proven methodology, collaboration becomes easier, communication improves, and complex issues can be resolved more consistently across the organisation.
KEY LEARNING POINTS
What you’ll learn
Clarify complex situations and identify priorities
Learn how to separate and organise multiple issues, establish priorities, and determine the most effective next steps.
Find the true cause of difficult problems
Move beyond assumptions and trial-and-error approaches by learning how to systematically analyse facts, identify possible causes, and confirm root causes before implementing solutions.
Make informed decisions with confidence
Learn how to evaluate alternatives, assess risks, and make decisions based on clear objectives and relevant information.
Anticipate and manage potential risks
Identify potential threats before they occur, take preventative action, and prepare contingency plans to minimise disruption.
Recognise and leverage opportunities
Learn how to identify opportunities that arise from planned actions and maximise potential benefits.
PRACTICAL SKILLS
Skills you can apply immediately
Problem Solving & Decision Making is designed to be used on real workplace challenges from day one.
By the end of the three-day workshop, participants will be able to:
- Identify and prioritise high-impact issues.
- Conduct root cause analysis on complex problems.
- Make difficult decisions aligned with business priorities.
- Understand and proactively manage risks and opportunities.
- Cut through complexity and focus on what matters most.
- Ask better questions to uncover critical information.
- Apply a structured framework that complements Lean, Six Sigma, 8D, ITIL, CAPA, and other improvement methodologies.
Participants leave with practical skills they can apply immediately in their own role and organisation.
Participants leave with practical skills they can apply immediately in their own role and organisation.
For more than 20 years, Kepner-Tregoe has been an important part of my professional journey. The methodology provides a practical framework for structured critical thinking that helps people slow down, analyse the facts, and avoid jumping to conclusions.
I’ve seen firsthand how KT changes the way individuals and teams approach complex problems, leading to better decisions, stronger collaboration, and more effective problem solving. The skills and thinking processes have stayed with me throughout my career and continue to deliver value today.
That’s why I continue to support and recommend Kepner-Tregoe—it’s a timeless methodology that equips people with the confidence and discipline to tackle challenges with clarity and consistency.
Kevin Rother | Global Quality Manager – Orica
THE AUDIENCE
Who the Problem Solving & Decision Making Training workshop is for
Problem Solving & Decision Making is designed for anyone who needs to solve problems, make decisions, manage risk, or improve the way they approach complex situations at work.
It’s particularly valuable for:
- Operations managers
- Engineering managers
- Production managers
- Quality managers
- Maintenance managers
- Supply chain leaders
- Continuous improvement professionals
- IT leaders and managers
- Project leaders
- Emerging and future leaders
Whether you’re responsible for operational performance, service delivery, quality, risk management, or leading teams, this workshop provides practical skills that can be applied immediately
REAL-LIFE PROOF
Proven in organisations around the world
Organisations that adopt the Kepner-Tregoe methodology often see both immediate and long-term benefits from improved problem solving, decision making, and risk management.
Examples include:
A computer chip manufacturer solved a long-standing defect, saving $2.8 million annually.
A food products manufacturer saved more than $1 million by improving planning and decision making across teams.
A bank resolved a recurring system failure and preserved millions of dollars in interest earnings.
Following a merger, a global organisation reduced insurance costs by $1.3 million in the first year and a further $300,000 annually thereafter.
A manufacturing organisation increased annual production and profitability by improving problem-solving effectiveness.
While every organisation’s results will differ, these examples demonstrate the impact that structured thinking can have on operational performance and business outcomes.
ABOUT US
Why organisations choose to train with Kepner-Tregoe
For more than 60 years, Kepner-Tregoe has helped organisations solve complex problems, make better decisions, and manage risk with confidence.
We use methodologies developed by researchers Dr Charles Kepner and Dr Benjamin Tregoe after studying how effective leaders approach challenges, make decisions, and resolve problems.
Their work transformed these observations into practical, repeatable processes that people can apply in real-world situations.
Today, organisations around the world use these same proven frameworks to bring greater clarity, consistency, and confidence to problem solving, decision making, and risk management.
Rather than relying on intuition, assumptions, or trial and error, teams learn a structured approach that helps them understand what is happening, identify the true cause of problems, evaluate alternatives, and make sound decisions based on evidence.
GET IN TOUCH WITH US
THE WORKSHOP
Workshop details
Course Duration
3 days
Training format
In-person and online delivery options available for organisations in Australia and New Zealand
Facilitation
Led by an experienced Kepner-Tregoe instructor.
Included Resources
- Digital learning tools and resources
- Post-workshop coaching videos
- Practical worksheets and job aids
- Ongoing learning support materials
- Complimentary My KT membership
Recognition
- Certificate of Completion
- KT Foundations Badge
Professional development
2.1 CEUs
Post workshop options
Simulator refresher training.
SIM is a web based platform with simulated case studies that replace the existing paper based case studies. They provide learning/practice for Situation Appraisal, Problem Analysis and Potential Problem Analysis.
ANY QUESTIONS?
Not sure if this is the right workshop?
Every organisation faces different challenges.
If you’re unsure whether Decision Making for Leaders is the best fit for your team, we’ll help you identify the capabilities that will have the greatest impact and recommend the most suitable learning pathway.
Talk with an expert Download the brochure
NEXT STEPS
Let’s talk
Give your people the skills to solve problems effectively, make confident decisions, and manage risk before it impacts performance.
Whether you’re looking to reduce recurring issues, improve operational performance, strengthen leadership capability, or create a more consistent approach across teams,
Problem Solving & Decision Making training provides a practical framework your people can use every day.
Download the brochure
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