Restore services faster, reduce disruption, and lead incidents with confidence
Talk with an expertKepner-Tregoe’s Major Incident Management workshop helps organisations improve the speed, consistency, and effectiveness of incident response. Learn how to facilitate service restoration, make sound decisions under pressure, manage risk, and communicate clearly during critical incidents.
Major incidents place enormous pressure on teams.
Services are unavailable, customers are impacted, stakeholders demand answers, and technical teams are working against the clock to restore operations.
Without a structured approach, organisations can experience:
The challenge isn’t simply resolving the issue. It’s coordinating the right people, information, decisions, and actions under pressure.
EXPLORE OUR TRAINING TALK WITH AN EXPERTEffective major incident management requires more than technical expertise.
It requires a structured process that helps teams analyse information, prioritise actions, communicate effectively, and restore service as quickly as possible.
Kepner-Tregoe’s ITIL-recognised approach equips participants with the skills needed to manage the entire incident resolution process with greater confidence and consistency.
The result is a team that can:
Participants learn how to take control of incident situations while maintaining focus on rapid service restoration and long-term organisational outcomes.
Learn how to lead and coordinate the incident management process while maintaining momentum and focus.
Develop techniques for identifying the most relevant facts and using them to guide restoration activities.
Learn how to evaluate options, manage risk, and make informed decisions during complex and time-sensitive incidents.
Build the skills needed to communicate clearly with technical teams, stakeholders, leadership, and customers throughout the incident lifecycle.
Strengthen collaboration between Incident Management, Problem Management,
Change Management, and other operational teams.
Apply structured troubleshooting and incident-management techniques that accelerate recovery while improving quality and consistency.
Major Incident Management is designed to help participants improve incident response performance from day one.
By the end of the workshop, participants will be able to:
Participants leave with practical skills that can immediately strengthen incident response capability across the organisation.
Major Incident Management is designed for professionals responsible for managing, supporting, or facilitating service restoration activities.
It’s particularly valuable for:
Whether you’re leading incident response, supporting restoration efforts, or responsible for service continuity, this workshop provides practical skills that can be applied immediately.
Organisations that implement structured major incident management processes often achieve significant improvements in operational performance and service delivery.
Reported outcomes include:
These outcomes demonstrate the value of a consistent, structured approach to incident management and service restoration.
For more than 60 years, Kepner-Tregoe has helped organisations improve problem solving, decision making, and operational performance in complex environments.
The Major Incident Management workshop combines Kepner-Tregoe’s proven troubleshooting and decision-making methodologies with industry-recognised incident management practices to create a structured framework for service restoration.
Rather than relying on ad hoc responses during critical incidents, participants learn how to apply a common problem-solving language that supports faster analysis, better communication, and more effective decision making regardless of the underlying technology.
The methodology helps organisations improve consistency, reduce restoration times, strengthen collaboration, and build confidence in incident response activities.
Today, organisations around the world continue to use Kepner-Tregoe methodologies to improve service reliability, increase operational resilience, and strengthen incident management capability.
Explore the Kepner-Tregoe
4 days
In-person delivery throughout New Zealand and Australia
Led by an experienced Kepner-Tregoe instructor.
Simulator refresher training.
SIM is a web based platform with simulated case studies that replace the existing paper based case studies. They provide learning/practice for Situation Appraisal, Problem Analysis and Potential Problem Analysis.
Every organisation faces different project challenges.
If you’re unsure whether Project Management is the best fit for your team, we’ll help you identify the capabilities that will have the greatest impact and recommend the most suitable learning pathway.
Talk with an expert
Equip your project leaders with a proven framework for planning, leading, and delivering projects successfully.
Whether you’re managing operational improvements, major capital projects, business transformation initiatives, or cross-functional programs, Project Management provides practical skills that can be applied immediately.
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