Problem Solving & Decision Making
3 DAY WORKSHOP
Learn Kepner-Tregoe’s flagship methodology for solving complex problems, making better decisions, and managing risk. Ideal for organisations looking to reduce costly mistakes, improve performance, and build stronger critical thinking capability.
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Decision Making for Leaders
1 DAY WORKSHOP
Develop a structured approach to making strategic, operational, and tactical decisions. Learn how to evaluate alternatives, reduce bias, and make confident decisions aligned with business priorities.
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Root Cause Analysis
TWO DAY WORKSHOP
Learn a proven framework for uncovering the true cause of problems and preventing them from happening again. Perfect for teams responsible for quality, reliability, compliance, and continuous improvement.
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Analytic Troubleshooting
THREE, FOUR OR FIVE DAY WORKSHOP
Improve operational performance by systematically identifying root causes and eliminating recurring production issues. Ideal for manufacturing, engineering, quality, and maintenance professionals.
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Project Management
TWO OR THREE DAY WORKSHOP
Build practical project management skills that help you plan, lead, and deliver projects successfully. Learn how to manage risk, align stakeholders, and improve project outcomes.
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Foundations of Troubleshooting
ONE OR TWO DAY WORKSHOP
Develop the core troubleshooting skills needed to analyse incidents, improve escalations, and contribute more effectively to problem resolution. Ideal for service desk, support, and IT service management teams.
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Major Incident Management
FOUR DAY WORKSHOP
Learn how to lead incident response activities, restore services faster, and communicate effectively under pressure. Designed for professionals responsible for managing critical incidents and service disruptions.
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Problem Management
FOUR DAY WORKSHOP
Develop a consistent, structured approach to troubleshooting technical and IT issues. Improve root cause analysis, reduce recurring incidents, and strengthen service stability.
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KT Facilitator Certification
FIVE DAY WORKSHOP
Develop the facilitation skills needed to guide teams through complex problems, major incidents, and critical decisions. Learn how to lead productive discussions, manage group dynamics, and support successful outcomes.
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KT Coach Certification
FIVE DAY WORKSHOP
Help teams apply Kepner-Tregoe methodologies consistently in the workplace. Learn how to reinforce learning, drive behaviour change, and support continuous improvement through effective coaching.
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Train-the-Trainer Certification
TEN DAY WORKSHOP
Become a certified KT Program Leader and deliver Kepner-Tregoe workshops within your organisation. Build internal capability, support long-term adoption, and create sustainable learning programs.
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Self-directed learning
E-LEARNING COURSES
Kepner-Tregoe’s eLearning courses provide a flexible, self-paced way to build practical skills in problem solving, decision making, and risk management.
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